Information
Services
  • Telephone

    (+84) 97 531 9889

    (+84) 86 929 1771

  • Email

    infor@beau.vn

  • Our Office

    33 Giang Van Minh Street, Ba Dinh District, Hanoi, Vietnam

English Vietnamese
TIMEKEEPER WEBSITE
DIGITAL EXPERIENCE

The very first SLA Management Solution in Vietnam

  • ClientFPT Software

  • durationFrom 6/2021
    to 12/2022

  • ServicesUX Strategy
    UI/UX Renewal
    Brand Identity
    Visual design

  • deliverableWebsite Design
    Mobile Design
    Brand Identity
    Visual design

TimeKeeper is a software product of the akaBot ecosystem. It is SLA (Service-Level Agreement) measurement tool for businesses to optimize management processes, encourage employee productivity and improve customer service to enhance customer experience and satisfaction. akaBot is the first enterprise who applies the SLA model and put TimeKeeper into practice in the domestic market.

Project Background

The term SLA has been known in Vietnam for a while, but akaBot is the first enterprise who applies the SLA model and put TimeKeeper into practice in the domestic market.

The previous website incompletion

TimeKeeper's previous website was built on Wordpress with basic content and lack of many other important features and information components. This causes broken experience for users while surfing the TimeKeeper site.

Beau Agency has participated in analysing, researching and optimizing the customer journey, and brought a new interface to TimeKeeper.

TIMEKEEPER MISSION

Timekeeper's mission is to help businesses create the best experiences and delight customers

CORE VALUES
CORE VALUES

  • Management

    Tools to help evaluate and control service quality

  • Empowerment

    Empowering coordination and providing an overall view for managers

  • Productivity

    Encourage employee productivity and service improvement

  • Innovation

    Pioneering the application of new technology in management & working processes

Pioneering in the operating model, the target audience is clearly defined, and TimeKeeper's problem now is how to adapt to Vietnamese market while the product is still in the process of developing and optimizing

Brand voice

Brand tone of voice is what the brand will need to show through media channels, which can be roughly understood as the brand's communication tone. Each person with his unique personality will exude that personality in different ways, of which the most important are manners, gestures, manner of speaking,...

Kiểm tra tính khả dụng 03 Đánh giá hiệu quả 04 Thiết kế luồng đo lường 02 Lựa chọn quy trình 01 Ứng dụng toàn phần 06 Đề xuất điều chỉnh 05 Thiết kế luồng đo lường 02 Lựa chọn quy trình 01 Kiểm tra tính khả dụng 03 Đánh giá hiệu quả 04 Ứng dụng toàn phần 06 Đề xuất điều chỉnh 05
TIMEKEEPER MESSAGE

Empowering your perfect customer service & unlocking the productivity matter

Solution

Through the whole project, Beau Agency and akaBot have defined that the new website's goal is attracting the target audience - decision maker - at banks and financial corporations. Therefore, the website structure must have the necessary content to bring valuable information to this target group.

Project results

With the moodboard imbued with the spirit of Innovation, Intelligence and Professionalism, Beau Agency has developed a design concept that fully conveys these characteristics. TimeKeeper's new interface brings a youthful and fresh spirit, but is still mature and professional, matching the style of an expert providing solutions for large businesses

Mobile addaption

The mobile interface is optimized for display, providing a seamless and consistent experience for users regardless of different screen sizes.